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Contact Support

Before contacting support via phone:

  • Ensure you have created a ticket or using the form on the left
  • Ticket queues are monitored 24x7 by your support team and you will usually receive a response within 30 minutes
  • If your issue is urgent, you can call our support team but before you do:
  • Ensure you quote your ticket number when you call
  • For Security and Privacy reasons, Hostwadi will not be able to provide any passwords or sensitive information over the phone
  • All requests for configuration changes will need to be submitted in writing (a ticket) from an authorised contact

Support rates

  • Support Times
    • During Business hours are 8am - 5pm AST (Excludes public holidays)
    • Outside Business hours are 5pm - 8am AST
  • Adhoc support rates
    • During business hours - $110/hr billed in 30 minute increments
    • Outside business hours - $220/hr billed in 1 hour increments
  • Customers with support plans
    • During business hours - (Deducted from included time, after time exhausted) - $88/hr billed in 30 min increments
    • Outside business hours - (Deducted from included time, after time exhausted) - $220/hr billed in 1 hour blocks
    • You can find details of our support plans here

Dedicated Hosting Support - 24 x 7
Phone: 966 125 360 100
Fax: (012) 360 1003
International Tel: +966.12 540 0655

We can help you to set up our products and give you an answer for your questions Support Center

How we can help

99.99% service level guarantee

We are so confident in our hosting infrastructure and the expertise of our professional support team that we offer a 99.99% SLA.

24x7 Network Maintenance

All features of our network are monitored 24x7x365 by our monitoring systems and NOC staff to address issues as they arise.

Build a business partnership

By taking HostWadi, you are associating with a leader in Saudi Arabian hosting. With our qualified staff working 24x7x365, you can feel confident in our expertise and commitment to giving the best possible hosting for your business.

We partner with the best in the business.

  • VMWare
  • Microsoft
  • Intel
  • Cisco
  • Juniper
  • Linux
  • R1